Based in Manchester City Centre, ActiveWin Media is one of the fastest growing Digital Marketing Companies. The company, who work closely with Betfred, specialise in generating web traffic, building affiliate networks and management of online media.
Due to continued success, we are now looking to recruit a VIP Account Manager to join our rapidly expanding team.
You will be responsible for the management of business crucial Betfred VIP customers. The successful candidate will be a loyal advocate of the customer, a strategic thinker and an enthusiastic team player.
- Manage players in the higher tier of the Betfred VIP scheme, reporting each month to the VIP Manager on success of contacts.
- Make every effort to ensure VIPs remain satisfied with the service they are receiving and that they are comfortable with their level of spend and play.
- Liaise with CRM teams to plan promotions and activity for VIPs reflective of their stage in the customer lifecycle; potential, active and lapsing.
- Plan and host hospitality events and manage rewards campaigns throughout the year.
- Assist the VIP manager with day to day reporting and consult on further ways to enhance the overall experience for the VIPs.
Experience and Skills:
- Experience in Account Management ideally working with high value clients.
- An excellent understanding of e-gaming is preferable
- Positive attitude and desire to proactively contact VIP’s essential.
- An engaging personality with excellent communications skills.
- Highly proficient in English; verbal and written essential.
- Be computer literate, including proficiency in using Internet, Excel, Word, Outlook, etc.
- Use of Playtech, Dispatcher or Bold would be a bonus, but not essential.
- Be able to work autonomously or as part of a team.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
If you require any special assistance for the interview please inform the company.