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VIP Executive

Based in Manchester City Centre, ActiveWin Media is one of the fastest growing digital marketing companies. The company, who work closely with Betfred, specialises in generating web traffic, building affiliate networks and management of online media.

Due to continued success, we are now looking to recruit a VIP Executive to join our rapidly expanding team.

You will be responsible for monitoring and maintaining some of the most valuable VIP players and ensuring a positive customer experience. The successful candidate will be a loyal advocate of the customer, a strategic thinker and an enthusiastic team player.

Responsibilities:

  • Manage outbound telephone VIP’s, newly acquired VIP’s, make loyalty calls, surveys and reactivation of expired members
  • Answer inbound contacts from VIPs assisting with any issues
  • Make every effort to ensure VIPs remain satisfied with the service they are receiving
  • Liaise with CRM teams to plan promotions and activity for VIPs reflective of their stage in the customer lifecycle.

Experience and Skills:

  • Positive attitude and desire to proactively contact VIP’s is essential.
  • An engaging personality with excellent communications skills.
  • Highly proficient in English; verbal and written essential.
  • Be computer literate, including proficiency in using Internet, Excel, Word, Outlook, etc.
  • Use of Playtech, Dispatcher or Bold would be a bonus, but not essential.
  • Be able to work autonomously or as part of a team.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

If you require any special assistance for the interview please inform the company.

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